Thank you for purchasing one of our products. We greatly appreciate the support.
Max and Neo leashes, collars and harnesses come with a lifetime warranty. We have a super simple warranty registration form which takes a few seconds. To be eligible for the warranty just enter your order information into the form below.
Other products such as dog toys, beds, bowls, crates, etc... do not officially have a warranty. However, if you feel that any of our products did not live up to your expectations, please contact us. We are a fair and honest company that will resolve all reasonable issues regarding any of our products.
If your leash, collar or harness needs to be replaced, simply send us an email (preferably from the email address you registered, it will speed up the process). We will also from time to time send you discount coupons for new product launches and you will be kept up to date on our continued support of dog rescues. We hate spam too, so we will never give out your email address to anyone else.
If you haven't purchased our product yet and would like to join our newsletter, please enter your name and email address below and you will be kept up to date on our progress, donations and new product launches.